Policies/Warranties
About Insurance Plans
Mountain Eye Clinic is a participating provider for most medical and vision insurance plans. Our office is happy to tell you in advance if we accept your plan and determine eligibility on the date of your appointment. We will bill these plans for covered services and accept payment directly from them, only if we are informed of this coverage at the time of the initial exam or optical order. Patients who do not inform us of their insurance by the time of their visit; will be responsible for paying for their visit and submitting their own claim for reimbursement. It is the patients’ responsibility to verify insurance coverage before proceeding with services. Mountain Eye Clinic will help in any way we can, but please be aware of your policy before making appointment.
Medicare will forward the co-payment portion of a claim directly to a patient’s secondary insurance plan as a courtesy, and we will accept that payment, but if the claim is denied by the secondary insurer, it will be transferred back to the patient’s personal account and prompt payment is expected. Unfortunately, we cannot resubmit a claim to a secondary private insurance plan. However, patients may contact their insurance company directly if an error is suspected.
Contact Lens Fitting Fee
Contact lenses are a medical devise requiring an annual visit. Our fitting fees for contacts range $50-$70 depending on what type you are fitted in. This cost includes a trial pair of contacts and any follow ups for 90 days.
Eyeglass and Contact Lens Return Policy
Professional fees, such as exam fees or contact lens fitting fees, is payment for services that were rendered even if not successful. These fees are non-refundable.
Eyeglass lenses are custom made devices and are not refundable, but we will be happy to correct any problems you may experience. See the section below on Doctor’s Rx changes for more information.
Pre-packaged contact lenses may only be returned if the original packaging is not opened or written upon within two months of purchase. Contact Lens Fitting fees cover any follow up visits for 90 days. Please do not order any contact lenses until you are sure you like that RX. Once contacts lens boxes are opened, they cannot be returned. If you notice any defects in your contact lenses. Please call our office and we can check on replacement from vendor.
Returned low vision aids must have the original packaging and will be assessed a 20% restocking fee.
Doctor’s Rx changes:
Progressive lens (no line bi-focal) non-adapt:
Frame and Lens Warranty Policy:
Mountain Eye Clinic is a participating provider for most medical and vision insurance plans. Our office is happy to tell you in advance if we accept your plan and determine eligibility on the date of your appointment. We will bill these plans for covered services and accept payment directly from them, only if we are informed of this coverage at the time of the initial exam or optical order. Patients who do not inform us of their insurance by the time of their visit; will be responsible for paying for their visit and submitting their own claim for reimbursement. It is the patients’ responsibility to verify insurance coverage before proceeding with services. Mountain Eye Clinic will help in any way we can, but please be aware of your policy before making appointment.
Medicare will forward the co-payment portion of a claim directly to a patient’s secondary insurance plan as a courtesy, and we will accept that payment, but if the claim is denied by the secondary insurer, it will be transferred back to the patient’s personal account and prompt payment is expected. Unfortunately, we cannot resubmit a claim to a secondary private insurance plan. However, patients may contact their insurance company directly if an error is suspected.
Contact Lens Fitting Fee
Contact lenses are a medical devise requiring an annual visit. Our fitting fees for contacts range $50-$70 depending on what type you are fitted in. This cost includes a trial pair of contacts and any follow ups for 90 days.
Eyeglass and Contact Lens Return Policy
Professional fees, such as exam fees or contact lens fitting fees, is payment for services that were rendered even if not successful. These fees are non-refundable.
Eyeglass lenses are custom made devices and are not refundable, but we will be happy to correct any problems you may experience. See the section below on Doctor’s Rx changes for more information.
Pre-packaged contact lenses may only be returned if the original packaging is not opened or written upon within two months of purchase. Contact Lens Fitting fees cover any follow up visits for 90 days. Please do not order any contact lenses until you are sure you like that RX. Once contacts lens boxes are opened, they cannot be returned. If you notice any defects in your contact lenses. Please call our office and we can check on replacement from vendor.
Returned low vision aids must have the original packaging and will be assessed a 20% restocking fee.
Doctor’s Rx changes:
- For prescriptions by Dr. Jabaley: An office visit to recheck the prescription will be provided and new lenses will be made at no charge within 30 days of dispensing. Re-check visits after 30 days will be charged a $25 Refraction fee
- If you take your RX elsewhere and an Rx change is needed, we will not be responsible for any charges incurred. Most reputable optical dispensaries allow doctor Rx changes at no charge, but it is up to the patient to inquire about such policies in advance of purchase.
- For prescriptions written by other doctors: Eyeglass lenses will be re-made one time at no charge if the prescribing doctor provides a new prescription in writing within 30 days of dispensing. An Rx change after one free remake or after 30 days will be charged the usual lens price.
Progressive lens (no line bi-focal) non-adapt:
- All progressive lenses have a slight optical distortion in the outer portions of the lens which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone of progressive lenses is wide enough for most purposes, but it may be narrower than other bifocal styles. While most people are not bothered by these characteristics, some will find it unacceptable even after our recommended 2 week adaption period. If you cannot adapt to progressive lenses, we will make new lenses in another design that you wish, within 30 days of dispensing, at no charge. Since the original lenses were a custom prescription item, there are no refunds of the difference in cost if the re-make pair is of lesser value.
Frame and Lens Warranty Policy:
- We now offer our own Warranty Plan to supplement the Manufacturer Warranty. Most manufacturer warranty is only for 30 days from time of purchase. For $37 we will protect you for a full year, for everything minus loss. Frames that are in our discount or clearance section, do NOT have a warranty.